Support
How can we help?
Real people, real-time replies. WhatsApp first, phone second, email for paper trails. Walk in to our Bokaro Steel City service centre any day of the week — no appointment needed.
⚡ Reply within 6 working hours🕙 11 AM – 9 PM · every day📍 Bokaro Steel City
Quickest way to reach us
Pick a topic
- Order status
Where's my order? Tracking, ETA, delivery.
- Return / refund
Wrong item, DOA, change of mind, refund timeline.
- Repair help
Phone, laptop, TV, surveillance — we fix it.
- Sell to dealbyu
Offload an old device for cash, UPI or +10% credits.
- PC Builder help
Pick parts, check compatibility, size the PSU.
- Bulk / B2B
Office orders, quotation, GST invoices for companies.
Or send us your details
Common questions
- Where do I find my order ID?
- Check the order confirmation email / WhatsApp from dealbyu. The ID looks like DB-ORDER-XXXX. If you can't find it, share the phone or email used at checkout and we'll look it up.
- How fast do you respond?
- WhatsApp messages are answered within 1–2 business hours during shop hours, and within 6 hours otherwise. Email is typically same-day. Phone is instant — if it rings out, we're with another customer; leave a message and we'll call back.
- Can I walk into your shop?
- Yes — our service centre is in Bokaro Steel City, open 11 AM to 9 PM, every day. Free walk-in diagnosis, no appointment needed.
- Do you offer on-site service?
- For pre-built PCs and large items, free on-site delivery and first-boot setup is included anywhere in Jharkhand. For repairs, door pickup is available across Jharkhand; everywhere else uses pre-paid courier.